Last Updated: January 2024
At Squidralshak, we are committed to your satisfaction. This Return Policy explains our procedures for returns, refunds, and exchanges. We want you to be completely satisfied with your purchase, and we stand behind the quality of our products.
This policy applies to all products purchased through our website at https://squidralshak.ddd. By making a purchase, you acknowledge that you have read, understood, and agree to this Return Policy.
We offer a 30-day return window for most products. You may return unopened products within 30 days of the delivery date for a full refund. The 30-day period begins on the date you receive the product, as confirmed by the shipping carrier's delivery records.
To be eligible for a return, products must be:
For health and safety reasons, certain items cannot be returned once opened. The following items are not eligible for return:
If you receive a defective, damaged, or incorrect product, please see Section 6 below for our procedures regarding such items.
To initiate a return, please follow these steps:
Contact our customer service team within 30 days of receiving your order:
Please provide the following information:
Our customer service team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and detailed return instructions. Do not send products back without first obtaining a RAN, as unauthorized returns may not be processed.
Carefully package the product in its original packaging, including all accessories, manuals, and documentation. Include a copy of your receipt or order confirmation and clearly write the RAN on the outside of the package.
Ship the package to the return address provided by our customer service team. We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot be responsible for returns that are lost or damaged in transit.
For returns initiated by the customer (e.g., change of mind, ordered wrong product), the customer is responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely.
If we request a return due to our error (e.g., wrong item shipped, defective product), we will provide a prepaid return shipping label or reimburse your return shipping costs upon receipt of the returned item.
If you refuse delivery or if a shipment is returned to us as undeliverable due to an incorrect address provided by you, you will be responsible for the original shipping costs and any return shipping fees charged by the carrier. These costs will be deducted from your refund.
If you receive a defective, damaged, or incorrect product, please contact us immediately upon receipt, and no later than 7 days after delivery. We will work quickly to resolve the issue.
When reporting a problem, please provide:
For defective, damaged, or incorrect items, we will offer one of the following solutions at our discretion:
If we determine that a return is necessary, we will provide a prepaid return shipping label. You will not be charged for return shipping in these cases.
Once we receive and inspect your returned product, we will send you an email notification confirming receipt. We will process your refund within 5-10 business days of receiving the returned item.
Refunds will be issued to the original payment method used for the purchase. Please note that depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.
For approved returns, you will receive a refund for:
The following will be deducted from your refund, if applicable:
Partial refunds may be granted in the following situations:
We reserve the right to deny refunds for:
In most cases, we do not charge restocking fees for returns. However, a restocking fee of up to 15% may be applied in the following circumstances:
If a restocking fee applies to your return, we will inform you before processing the refund, and you will have the option to cancel the return request.
We currently do not offer direct exchanges. If you wish to exchange a product for a different item, please return the original product for a refund and place a new order for the desired item.
If you receive a defective product and wish to receive a replacement of the same item, please contact us. We will expedite the shipment of a replacement product and provide instructions for returning the defective item.
You may cancel your order within 24 hours of placement by contacting us at partnership@squidralshak.world. If your order has not yet been processed or shipped, we will cancel it and issue a full refund.
Once an order has been shipped, it cannot be cancelled. However, you may refuse delivery or return the product in accordance with this Return Policy once you receive it.
We reserve the right to cancel any order at any time due to:
If we cancel your order, we will notify you promptly and issue a full refund.
Customers outside Finland may return products in accordance with this policy. However, please note that:
We are not responsible for any customs duties, taxes, or fees incurred on returned international shipments. These charges are the responsibility of the customer and will not be refunded.
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the product, in accordance with EU Consumer Rights Directive. This right applies in addition to our 30-day return policy. To exercise this right, you must inform us of your decision to withdraw using a clear statement.
We are not responsible for packages that are lost or stolen after delivery confirmation by the shipping carrier. Once a package is marked as delivered, the risk of loss transfers to you.
If your package is marked as delivered but you have not received it, please:
We will work with you and the shipping carrier to investigate the issue, but we cannot guarantee a refund or replacement for packages confirmed as delivered.
For high-value orders, we recommend purchasing shipping insurance during checkout. Insurance can protect you against loss, theft, or damage during transit.
We stand behind the quality of our products. All products are guaranteed to be free from defects in materials and workmanship at the time of delivery.
Our products are covered by a 30-day quality guarantee from the date of delivery. If you discover a defect within this period, please contact us for a replacement or refund.
Our warranty does not cover:
For all return-related inquiries, please contact our customer service team:
Email: partnership@squidralshak.world
Phone: +358 10 429 5000
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (EET)
Mailing Address: Squidralshak, Keilaranta 3, 02150 Espoo, Finland
Our customer service team will respond to your inquiry within 24-48 hours during business days. We are committed to resolving any issues quickly and fairly.
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website with a new "Last Updated" date. Your continued use of our website and services after changes are posted constitutes your acceptance of the modified policy.
For orders placed before a policy change, the return policy in effect at the time of purchase will apply.
We reserve the right to refuse returns or issue refunds if we suspect fraudulent activity, including but not limited to:
Fraudulent return activity may result in account suspension and legal action.
Items marked as "final sale," "clearance," or "non-returnable" at the time of purchase are not eligible for return or refund unless defective.
Free promotional items or gifts included with your order must be returned along with the purchased products to receive a full refund. If promotional items are not returned, their value may be deducted from your refund.
Your satisfaction is our priority. If you have any concerns about your purchase that are not addressed by this Return Policy, please contact us. We are committed to working with you to find a fair and reasonable solution.
We value your feedback and continuously strive to improve our products and services. Thank you for choosing Squidralshak.